Do you get the same questions again and again...and again? Do you feel like your responses are never quite right? Do you just wish you could click a button and take care of it?
Most large companies have templates for their customer support! This saves time and makes it easy to respond to Etsy convos and emails.
But the last thing you want is a template that sounds like a template.
That's where I come in!
Once you purchase the listing we'll do the following
- Jump on a 30-minute call to discuss your shop and needs
- You'll send me your 5 most common questions. You can either send me actual convo examples or put the question in your own words.
- I'll create Etsy convo (or email) answer snippets or templates that address each question. These might be entirely complete or fill-in-the-blank, depending on the question.
- You'll have one round of revisions (with a 72-hour revision window) to give me feedback and make sure we perfect your templates.
- I'll send you the final templates!
I have 8 years of customer service experience, including 4 years working for an international fortune 500 company, 3 years doing social media and support for a 7k+ person convention and a 5-star review rating on Etsy.
Please reach out to me if you have any questions or special requests!